A Novel Fuzzy Group ANP Model for Global E-government Readiness Assessment from an e-Citizen Relationship Management Perspective
نویسندگان
چکیده
E-government readiness assessment is a significant indicator in measuring citizen satisfaction levels in using E-government services. It provides an opportunity to learn about the government's strengths and weakness on the journey to excellence. Simultaneously, the main goal of E-government is to create an optimized relationship with its citizens. This paper presents an E-Government readiness assessment framework for assessing services from an e-Citizen Relationship Management (e-CiRM) perspective using fuzzy Group Analytic Network Process (FGANP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) approaches. The proposed framework is applicable to assess E-government readiness as the process of government assessment irrespective of size and structure, and sector. The results of this Global assessment allow governments to discern clearly its strengths and areas in which improvement can be made regarding citizen's needs.
منابع مشابه
A hybrid fuzzy group ANP-TOPSIS framework for assessment of e-government readiness from a CiRM perspective
Electronic government (E-government) readiness assessment is a relatively new concept that has been given impetus by the rapid rate of Internet penetration and advances in information and communication technologies (ICT). Over the years, various e-government readiness assessment methods have been proposed by different organizations. These methods use a wide range of indicators to assess a commu...
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